Территориальный представитель

Описание

Summary
Travel Ret ail Field sell -out manager with over 10 years of experience, focused on achieving targets and developing new
business ideas, ensuring full respect of the brand image, looking forward to apply my knowle dge and skills in retail industry.

Skills
 Extensive experience in customer focused sales
 Excellent presentation and communication skills
 Analytical thinking, proactive attitude
 Strong negotiation skills
 Ability to work under pressure and priorit ize



 Effective team player
 Strong supervisor skills
 Software tools: MS Office: Microsoft Word, Excel,
outlook Express, Power Point

Experience

TRAVEL RETAIL FIELD SELL -OUT MANAGER | 04/2012 to Current
L'Oc citane International SA | Switzerla nd - Moscow, Moscow Region
 Control of sales in Travel Re tail airport shops (Moscow, Istanbul , Budapest, Ljubljana, CIS, Baltic countries)
 Ensuring the efficient merchandising and assortment
 Handling the team of Beauty consultants (Supervising and managing the Beauty consultants on the field, coaching
and training the beauty consultants in terms of novelties, sales techniques, merchandising and promotions, recruiting
new team members)
 Defin ing qualitative and quantitative objectives on monthly basis, based on yearly sales and promotional calendar
 Budget forecast for the respective areas
 Im plementation and follow up of the tra de-marketing events
 Conducting the training for the Beauty consultants and generic staff
 Meeting the purchase department in order to updаtеregarding novelties a nd new offers, negotiating the extra
spaces, generic staff incentives and other business opportunities
 Sending regular reports on sales results and competitors on monthly basis
 Stores stock follow up and out of stock report
 Since 2018 elaborating and handling global projects in collaboration with Learning and Development Department

sENIOR CUSTOMER SERVICE | 12/2007 to 12/2011
Singapore Airlines - Moscow
 Responsible for conducting training and mentorin g staff
 Close collaboration with Senior Supervisors and Managers to ensure consistent and effective operation
 Responsible for liaising with Customer services and staff to achieve internal targets
 Interaction with international managers to complete company documentation, maintenance of invoicing database
including analysing and reporting
 Deputy leader involved in coordination of relationship and responsibilities split in the office

BEAUTY ADVISER IN TRAVEL RETAIL SHOP | 10/2005 to 12/2007
Dufr y - Moscow
 Client -oriented suggestive sales
 Collection and analysis of statistics related to sales, regular interaction with warehouse suppliers, monitoring of goods
in stock, product ordering and client complaints resolution
 Participation in trai ning courses and international conferences with focus on presentation new products
 Education and Training

Education
Syktyvkar State University - Syktyvkar, Komi Republic, Russia | Bachelor of Science: Social Work
 Completed professional development in Social work